Refund policy

Return & Refund Policy

At ZenHome, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 14 days of delivery.

Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase may be required.

To request a return, please contact us at organizework101@gmail.com before sending any item back. If your return is accepted, we will provide you with instructions on how and where to send your return. Items returned without first contacting us may not be accepted.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at organizework101@gmail.com and include your order details and photos of the item where possible. We will review the issue and work with you to resolve it.

Non-Returnable Items
Certain items may not be eligible for return, including personalized or custom-made products and gift cards. Please contact us if you have questions about whether a particular item is eligible for return.

Return Shipping
Return shipping arrangements and any applicable costs will be confirmed when your return request is approved. Please do not send an item back before receiving return instructions from us.

Exchanges
If you would like a different item, please contact us first. We will advise you on the available options based on your order.

Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us
If you have any questions about returns or refunds, please contact us at organizework101@gmail.com.